Complaint re Reference to A.I.D.S on Form

My fiancé Steve and I went to Queensland last week on holiday. The main purpose was to attend my mother’s 65th birthday. However, we also decided to treat ourselves to a night in Noosa, and to a massage the following morning, so that we could both de-stress.

But our enjoyment of said massage was compromised somewhat by the ‘client form’ which asked a range of questions about health conditions which could be relevant (for example, whether you were suffering from a shoulder or leg injury etc). One part of this form read “Please circle if you have any of the following” and one of the options was “A.I.D.S”

I could not believe my eyes. First, I find it difficult to understand how a massage could involve any risk of HIV transmission (given there is no exchange of bodily fluids or other means of transmission).

Second, and much more offensively, I can’t recall the last time I saw someone use the phrase AIDS as shorthand to refer to someone who may be HIV-positive. In fact, it may be more than a decade since I saw the conflation of the two, especially on a document which has probably been distributed hundreds if not thousands of times.

I was too shocked to raise the issue at the time, but did take a copy of the form to use as the basis of a complaint to the company which provided the massage. I have written the below email to the company outlining my concern with the form. I have also copied this email to the Queensland Association for Healthy Communities for their information (and possible follow-up).

At this stage, I am giving the company the benefit of the doubt. I am hoping that it may be an ‘innocent mistake’, and that they do not understand how offensive this form is. As such, I am not naming the organisation on this post today.

Nevertheless, should they fail to respond positively to this complaint, or fail to respond at all, I will of course name the company involved so that other fair-minded people can avoid them when they go on holiday and want to relax. After all relaxing is far more enjoyable without an added dose of unjust discrimination.

Dear ,

I am writing today to raise an issue which occurred during my massage at your premises in Noosa last Friday October 12th 2012. In particular, I am referring to your Client Form, which I was required to fill in before having my massage.

This form included a section headed “Please circle if you have any of the following” and one of the options listed was “A.I.D.S”. I find this inclusion to be incorrect and offensive.

First, I imagine that this question was seeking to establish whether a client potentially has a blood borne virus (in this case HIV, not AIDS). I also imagine that this question is at least intending to ensure the massager is able to take appropriate precautions regarding this blood borne virus – although I am having trouble working out what precautions would be necessary given massages do not involve an exchange of bodily fluids and I cannot think of another way of possible transmission that is relevant in this situation.

Could you please enlighten me what the response would have been by your company if someone had circled the response “A.I.D.S”? Is this response supported by scientific evidence and/or advice from the Queensland Department of Health?

Second, and much more importantly, I would like to point out that there is a difference between someone being HIV positive, and someone who is currently experiencing AIDS. While you must be HIV positive to experience AIDS, there are many, many people who are HIV positive who do not experience Acquired Immune Deficiency Syndrome.

Conflating the two conditions, or using “A.I.D.S” as shorthand for all people who may be HIV positive, is extremely offensive and unnecessary. It reflects thinking from the 1980s and not 2012.

Ironically, if you seeking to protect your employees, the way that you are asking this question may not achieve what you want in any event – if someone is HIV positive but does not have AIDS, then their correct/factual answer would be to leave “A.I.D.S” un-circled.

To rectify this situation, I would ask that you please consult with the Queensland Association for Healthy Communities about both your responsibilities in this area, and, if you must ask people whether they have a blood borne virus, how that information should be sought from the client. I have copied this email to them for their information and follow-up.

I look forward to your reply to this email, including the actions that you have taken to amend this form.

Sincerely,

Alastair Lawrie

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One thought on “Complaint re Reference to A.I.D.S on Form

  1. Well, I am pleased to report that the organisation concerned has indeed apologised, discussed the issue with the Queensland Association for Healthy Communities, and appear to have resolved my complaint. And, on top of it all, this was completed within 24 hours of my email being sent. So, as promised, I will not be naming the organisation concerned (because it seems it was indeed ignorance rather than deliberate prejudice). Below is the de-identified email I received back from said company this morning:

    “Dear Alastair,

    I really do appreciate your concern on the above mentioned client form. This email is to thank you for pointing out our misinterpretation of the word ‘AIDS’. I apologise for any hurt or offense our client form may have caused you. Our intention was not to offend any of our clientele. We have the question on there to protect our staff and clients in the case of an open wound. As we use the same form for our Manicures and Pedicures it is sometimes possible for a therapist to accidentally nick a client during these treatments with the cuticle cutters. If we were aware of any cross contamination (Blood to blood) for either party we would be able to take necessary precautions. In this case it would be to wear gloves during the treatment.

    After speaking to Queensland Association for healthy communities it was suggested we use the wording ‘open wound’ instead of ‘AIDS’ and if necessary anyone who has HIV can then discuss with their therapist if needed.

    I thank you for your feedback as I would not like to offend other clients in the future, as a positive outcome to your letter I am now less ignorant of the disease HIV and AIDS.

    Please let me know if I can assist you further with your concerns.

    Kind Regards”

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